{"id":13164,"date":"2014-02-12T15:22:20","date_gmt":"2014-02-12T15:22:20","guid":{"rendered":"http:\/\/www.fg.ull.es\/?p=13164"},"modified":"2014-02-12T15:22:20","modified_gmt":"2014-02-12T15:22:20","slug":"finaliza-la-accion-formativa-con-compromiso-de-contratacion-agente-help-desk","status":"publish","type":"post","link":"https:\/\/fg.ull.es\/hemeroteca\/2014\/02\/12\/finaliza-la-accion-formativa-con-compromiso-de-contratacion-agente-help-desk\/","title":{"rendered":"Finaliza la acci\u00f3n formativa con compromiso de contrataci\u00f3n &#039;Agente Help Desk&#039;"},"content":{"rendered":"<p style='text-align: justify'>Cuarenta y cuatro personas han finalizado este periodo formativo subvencionado por el Servicio Canario de Empleo y cofinanciado con Fondos Comunitarios del Fondo Social Europeo.<\/p>\n<p><\/p>\n<p style='text-align: justify'>La Fundaci&oacute;n General Universidad de La Laguna, en colaboraci&oacute;n con el Servicio Canario de Empleo, concluy&oacute; hoy la acci&oacute;n formativa denominada &#8216;Agente Help Desk&#8217; con la participaci&oacute;n de cuarenta y cuatro personas divididas en dos grupos de veintid&oacute;s.<\/p>\n<p style='text-align: justify'>La formaci&oacute;n estuvo enfocada en el aprendizaje por parte del alumnado de las caracter&iacute;sticas de un servicio de Help Desk \/ Call Center, con el prop&oacute;sito de atender debidamente llamadas de varios clientes, iniciar la adecuada gesti&oacute;n de los casos haciendo un correcto registro en la herramienta de ticketing y llevar a cabo su seguimiento bas&aacute;ndose en los indicadores de rendimiento relativos a los niveles acordados para la prestaci&oacute;n del servicio de atenci&oacute;n a usuarios.<\/p>\n<p style='text-align: justify'>Esta actividad tiene un compromiso de inserci&oacute;n laboral posterior de, al menos, el 60% de los alumnos\/as que concluyeron el curso. Las personas seleccionadas pasar&aacute;n a formar parte de las empresas Atos Consulting Canarias, SL y Serem Consultor&iacute;a Empresarial, SL.<\/p>\n<p style='text-align: justify'>Estas acciones formativas con compromiso de contrataci&oacute;n est&aacute;n subvencionadas por el SCE (Servicio Canario de Empleo) y cofinanciadas con Fondos Comunitarios del Fondo Social Europeo, a trav&eacute;s del Programa Operativo Plurirregional de Adaptabilidad y Empleo 2007ES05UPO001, para el periodo 2007-2013, con un porcentaje de cofinanciaci&oacute;n del 80%.<\/p>\n","protected":false},"excerpt":{"rendered":"<p style='text-align: justify'>Cuarenta y cuatro personas han finalizado este periodo formativo subvencionado por el Servicio Canario de Empleo y cofinanciado con Fondos Comunitarios del Fondo Social Europeo.<\/p>\n","protected":false},"author":36,"featured_media":13163,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[173],"class_list":["post-13164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-formacion","tag-archivados"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Finaliza la acci\u00f3n formativa con compromiso de contrataci\u00f3n &#039;Agente Help Desk&#039; 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